Care Instructions Bags
We offer a repair service that includes strap shortening and can be requested by email.
Care Instructions Ponchos and Scarves
Shipping
UK Delivery
We offer the following Royal Mail services:
Tracked 24 (with Signature)
Delivery within 2–3 working days
Includes tracking and signature on delivery
Special Delivery – Guaranteed by 1pm (Next Working Day)
Order by 3pm, Monday–Thursday for next working day delivery
Fully tracked and guaranteed service with signature
International Delivery
Shipping & Delivery
We are pleased to offer two international shipping options, allowing you to choose the service that best suits your preferences.
1. UPS Saver Duties & Taxes Included (DDP) — Recommended
A seamless delivery experience. All duties, taxes, and import fees are calculated at checkout and included in your total, so your order arrives without any additional charges.
Best for: a smooth, worry-free delivery.
2. UPS Worldwide Saver® Shipping Only (Duties & Taxes Not Included)
A lower upfront shipping cost. Duties, taxes, and customs fees are not included and may be payable upon arrival, as determined by your local authorities.
Best for: reducing upfront cost, with charges payable locally.
By selecting this option, you agree that:
Import duties, taxes, and customs fees are your responsibility
These charges are set by your destination country and are beyond our control
Your order may be held by customs until these charges are paid
If a shipment is refused or returned due to unpaid duties and taxes, we reserve the right to deduct the following from any refund:
Original shipping charges
Return shipping costs
Any duties, taxes, or import fees incurred upon return
Handling and administrative fees
In certain cases, these costs may exceed the order value and no refund will be due.
配送・お届けについて
お客様のご希望に合わせてお選びいただけるよう、2種類の国際配送オプションをご用意しております。
1. UPS Saver Duties & Taxes Included 関税・消費税込み配送（DDP）— 推奨
スムーズで安心なお届け方法です。関税・税金・輸入手数料はすべてチェックアウト時に計算され、合計金額に含まれます。そのため、お届け時に追加料金は発生いたしません。
おすすめ： 追加費用の心配がない、スムーズなお受け取りをご希望の方
2. UPS Worldwide Saver® 配送料のみ（関税・税金別）
初期の配送料を抑えたオプションです。関税・税金・通関手数料は含まれておらず、商品到着時にお住まいの国・地域の規定に基づき請求される場合がございます。
おすすめ： 初期費用を抑え、現地でのお支払いをご希望の方
本オプションを選択された場合、以下に同意いただいたものとみなします：
関税・輸入税・通関手数料はすべてお客様のご負担となります
これらの費用は配送先の国・地域の規定により決定され、当社では管理できません
上記費用が支払われるまで、商品は通関で保留される場合があります
関税・税金のお支払いが行われず、商品が受取拒否または返送された場合、返金にあたり以下の費用を差し引かせていただく場合がございます：
発送時の送料
返送にかかる送料
返送時に発生した関税・税金・輸入費用
手数料および事務処理費用
これらの費用がご注文金額を上回る場合、返金が行われないことがございます。
配送与送达
我们为您提供两种国际配送方式，您可根据个人偏好选择最适合您的服务。
1. UPS Saver Duties & Taxes Included 含关税及税费配送（DDP）— 推荐
此方式为您提供顺畅无忧的收货体验。所有关税、税费及进口相关费用将在结账时自动计算并包含在订单总金额中，因此收货时无需支付任何额外费用。
适合： 希望享受无额外费用、顺畅配送体验的客户
2. UPS Worldwide Saver® 仅含运费（不含关税及税费）
此方式可降低前期支付的运费成本。关税、税费及清关费用不包含在内，可能会在商品到达目的地时由当地海关或承运方收取。
适合： 希望降低前期费用，并在当地支付相关税费的客户
选择此选项即表示您同意以下条款：
所有关税、进口税及清关费用均由您自行承担
相关费用由目的地国家或地区的规定决定，非我们所能控制
在相关费用支付完成前，您的包裹可能会被海关暂时扣留
如因未支付关税或税费而导致包裹被拒收或退回，我们有权在退款中扣除以下费用：
原始运费
退回运费
退回过程中产生的关税、税费及进口费用
处理及行政相关费用
在某些情况下，上述费用可能超过订单金额，此时将不予退款。
배송 및 안내
고객님의 선호에 맞게 선택하실 수 있도록 두 가지 국제 배송 옵션을 제공해 드립니다.
1. UPS Saver Duties & Taxes Included 관세 및 세금 포함 배송 (DDP) — 추천
추가 비용 없이 편리하게 받아보실 수 있는 옵션입니다. 관세, 세금 및 수입 관련 수수료가 모두 결제 시 자동으로 계산되어 총 금액에 포함되므로, 배송 시 별도의 추가 비용이 발생하지 않습니다.
추천 대상: 추가 비용 없이 원활하고 편안한 배송을 원하시는 경우
2. UPS Worldwide Saver® 배송비만 포함 (관세 및 세금 별도)
초기 배송 비용을 낮춘 옵션입니다. 관세, 세금 및 통관 수수료는 포함되어 있지 않으며, 상품 도착 시 현지 세관 또는 배송업체를 통해 별도로 부과될 수 있습니다.
추천 대상: 초기 비용을 줄이고, 현지에서 세금 납부를 원하시는 경우
본 옵션을 선택하실 경우, 다음 사항에 동의하시는 것으로 간주됩니다:
관세, 수입세 및 통관 수수료는 모두 고객님의 부담입니다
해당 비용은 배송 국가의 규정에 따라 결정되며, 당사에서는 통제할 수 없습니다
관련 비용이 납부될 때까지 상품이 세관에 보류될 수 있습니다
관세 및 세금 미납으로 인해 배송이 거부되거나 반송될 경우, 환불 시 아래 비용이 차감될 수 있습니다:
최초 배송비
반송 배송비
반송 과정에서 발생한 관세, 세금 및 수입 비용
처리 및 행정 수수료
경우에 따라 위 비용이 주문 금액을 초과할 수 있으며, 이 경우 환불이 불가할 수 있습니다.
Returns, Duties and Taxes
RETURNS
All customers are entitled to return their products within 14-days of receiving their orders provided items are in their original, unused and resell-able condition. We do not offer free returns. All costs associated with returning your order are your responsibility.
(*This excludes ‘custom orders’ which we create according to the customer’s specifications. Custom orders are non-returnable/non-refundable)
We cannot be held accountable for returned items until we have received them.
Please note, however, that you will be responsible for the original shipping costs, and the cost of returning the goods and re-import fees that are incurred on the package. We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the item for its value.
DUTIES AND TAXES
This depends on the shipping method which you have selected:
1. UPS Saver Duties & Taxes Included (DDP) Duties and Taxes are included with no hidden costs – everything is paid upfront.
2. UPS Worldwide Saver® Shipping Only (Duties & Taxes Not Included)
By selecting this option, you agree that:
Import duties, taxes, and customs fees are your responsibility
These charges are set by your destination country and are beyond our control
Your order may be held by customs until these charges are paid
If a shipment is refused or returned due to unpaid duties and taxes, we reserve the right to deduct the following from any refund:
Original shipping charges
Return shipping costs
Any duties, taxes, or import fees incurred upon return
Handling and administrative fees
In certain cases, these costs may exceed the order value and no refund will be due.
Ts & Cs
We have made every effort to ensure product photographs, description and details on the site are accurate. However slight differences may occur.
Most items are made by hand and are therefore unique. The slight differences are an effect of the handmade quality. Please note all measurements are approximate.
If the bags are out of stock, they can also be made to order.
We will do our best to replenish stock as things sell. If something is sold out, it may take from 3 to 28 days for delivery, as we make everything ourselves. Please don’t hesitate to contact us with regards to delivery times.