From Left to Right
Pumpkin Bag, Bucket Bag Two Handles Bucket Bag, Long Strap Bucket Bag, Small Bucket Bag, Pocket Bag, Long Strap Smallest Bucket Bag, Basket Bag, Ball Bag, and Hand Ball.

Care Instructions Bags

1. The bags only improve with age. They mould to the individual, depending on how they are used and loved.
2. Wool loves water, so a wash now and then helps maintain it's condition and original colour.
3. Hand wash in luke warm water using a gentle detergent and rinse out.
4. Place in washing machine for a quick spin to allow excess water to drain.
5. Stretch whilst wet.
6. Hang to dry, out of direct sunlight.
7. Over time handles can stretch.
We offer a repair service that includes strap shortening and can be requested by email.
All washing machines vary. If in doubt, hand wash and pop in the washing machine for a short spin afterwards. Alternatively dry clean.

Care Instructions Ponchos and Scarves

1. The ponchos and scarves have been knitted with a beautiful high quality lambs wool. They have then been gently felted after knitting.
2. Wool loves water, so a wash now and then helps maintain it's condition and original colour.
3. Hand wash in luke warm water using a gentle detergent and rinse out.
4. Place in washing machine for a quick spin to allow excess water to drain.
5. Stretch to size.
6. Hang or lay flat on a towel to dry.
7. Steam to remove any creases.
All washing machines vary. If in doubt, hand wash and pop in the washing machine for a short spin afterwards. Alternatively dry clean.

Shipping

All orders will be sent out using a tracked or recorded service which requires a signature upon receipt.

Within the UK
Royal Mail Tracked 48 with Signature (3-5 days). £4.95 (inc VAT)

Royal Mail Special Delivery Guaranteed by 1pm Next Day (Orders placed between Monday - Thursday before 3pm). £11.1 (inc VAT)

European customers
Please contact us for shipping rates etc. orders@cecilietelle.com

International customers except Europe & USA
International Tracked and Signed for’ by Royal Mail. (7-21 days) £20. DHL Express shipping (5-14 days) £45.

USA customers
DHL or FedEx (3-14days) £30

The US President has issued several Executive Orders (EOs) to impose additional tariffs on all countries and suspend the De Minimis (DM) treatment from the 29th August 2025.
This means that our customers in the USA will be expected to pay duty, tariff (10%) and courier's handling fees when receiving our orders.


PLEASE NOTE: Any customs import duties or local taxes that are obtained by an international shipment are the sole responsibility of the customer. We have no control over these fees and they vary from country to country.

Returns, Duties and Taxes

RETURNS
All customers are entitled to return their products within 14-days of receiving their orders provided items are in their original, unused and resell-able condition. We do not offer free returns. All costs associated with returning your order are your responsibility.
(*This excludes ‘custom orders’ which we create according to the customer’s specifications. Custom orders are non-returnable/non-refundable)

We cannot be held accountable for returned items until we have received them.

Please note, however, that you will be responsible for the original shipping costs, and the cost of returning the goods and any import fees as well as the re-import fees that are incurred on the package (if any). We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the item for its value.

DUTIES AND TAXES
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment or fail to pay customs, import duties and your local VAT, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund.

*For USA Customers:

The US President has issued several Executive Orders (EOs) to impose additional tariffs on all countries and suspend the De Minimis (DM) treatment from the 29th August 2025.
This means that our customers in the USA will be expected to pay duty, tariff (10%) and courier's handling fees when receiving our orders.

Ts & Cs

We have made every effort to ensure product photographs, description and details on the site are accurate. However slight differences may occur.

Most items are made by hand and are therefore unique. The slight differences are an effect of the handmade quality. Please note all measurements are approximate.

If the bags are out of stock, they can also be made to order.

We will do our best to replenish stock as things sell. If something is sold out, it may take from 3 to 28 days for delivery, as we make everything ourselves. Please don’t hesitate to contact us with regards to delivery times.

Important Update for Our USA Customers

We would like to inform you of an upcoming change that may affect your future orders.

Until now, we have been able to ship products to our customers in the United States under the De Minimis rule, which allowed goods valued at $800 or less to enter the country duty-free.

However, effective August 29, 2025, the U.S. government will suspend the De Minimis exemption as part of a series of Executive Orders imposing additional tariffs on all imported goods.

What this means for you:
Starting August 29, 2025, all U.S. orders—regardless of value—may be subject to import duties, tariffs, and courier handling fees upon delivery.

We understand this is frustrating, and we are truly sorry for any inconvenience this may cause. Unfortunately, these changes are beyond our control. We remain committed to transparency and will continue to do our best to minimize the impact on our valued customers.

Thank you for your continued support and understanding.