From Left to Right
Pumpkin Bag, Bucket Bag Two Handles Bucket Bag, Long Strap Bucket Bag, Small Bucket Bag, Pocket Bag, Long Strap Smallest Bucket Bag, Basket Bag, Ball Bag, and Hand Ball.

Care Instructions Bags

1. The bags only improve with age. They mould to the individual, depending on how they are used and loved.
2. Wool loves water, so a wash now and then helps maintain it's condition and original colour.
3. Hand wash in luke warm water using a gentle detergent and rinse out.
4. Place in washing machine for a quick spin to allow excess water to drain.
5. Stretch whilst wet.
6. Hang to dry, out of direct sunlight.
7. Over time handles can stretch.
We offer a repair service that includes strap shortening and can be requested by email.
All washing machines vary. If in doubt, hand wash and pop in the washing machine for a short spin afterwards. Alternatively dry clean.

Care Instructions Ponchos and Scarves

1. The ponchos and scarves have been knitted with a beautiful high quality lambs wool. They have then been gently felted after knitting.
2. Wool loves water, so a wash now and then helps maintain it's condition and original colour.
3. Hand wash in luke warm water using a gentle detergent and rinse out.
4. Place in washing machine for a quick spin to allow excess water to drain.
5. Stretch to size.
6. Hang or lay flat on a towel to dry.
7. Steam to remove any creases.
All washing machines vary. If in doubt, hand wash and pop in the washing machine for a short spin afterwards. Alternatively dry clean.

Shipping

All orders will be sent out using a tracked or recorded service which requires a signature upon receipt.

Within the UK
Royal Mail Tracked 48 with Signature (3-5 days). £4.79 (inc VAT)

Royal Mail Special Delivery Guaranteed by 1pm Next Day (Orders placed between Monday - Thursday before 3pm). £10.5 (inc VAT)

European customers
Please contact us for shipping rates etc. orders@cecilietelle.com

International customers except Europe & USA
International Tracked and Signed for’ by Royal Mail. (7-21 days) £20. DHL Express shipping (5-14 days) £45.

USA customers
DHL or FedEx (3-14days) £30


PLEASE NOTE: Any customs import duties or local taxes that are obtained by an international shipment are the sole responsibility of the customer. We have no control over these fees and they vary from country to country.

Returns, Duties and Taxes

RETURNS
All customers are entitled to return their products within 14-days of receiving their orders provided items are in their original, unused and resell-able condition. We do not offer free returns. All costs associated with returning your order are your responsibility.
(*This excludes ‘custom orders’ which we create according to the customer’s specifications. Custom orders are non-returnable/non-refundable)

We cannot be held accountable for returned items until we have received them.

Please note, however, that you will be responsible for the original shipping costs, and the cost of returning the goods and any import fees as well as the re-import fees that are incurred on the package (if any). We cannot be liable for returned goods which are lost or damaged in transit, so please ensure you use a recorded delivery service and insure the item for its value.

DUTIES AND TAXES
By law, we must declare all items at their full price and cannot alter this amount to decrease international custom fees.

If you refuse a shipment or fail to pay customs, import duties and your local VAT, you are responsible for the original shipping charges, any import fees that are incurred on the package, and the cost of returning the package to us. This amount will be deducted from your merchandise refund.

Ts & Cs

We have made every effort to ensure product photographs, description and details on the site are accurate. However slight differences may occur.

Most items are made by hand and are therefore unique. The slight differences are an effect of the handmade quality. Please note all measurements are approximate.

If the bags are out of stock, they can also be made to order.

We will do our best to replenish stock as things sell. If something is sold out, it may take from 3 to 28 days for delivery, as we make everything ourselves. Please don’t hesitate to contact us with regards to delivery times.